Christmas Tree Shop™ Guarantee
We take pride in our products. Please inspect your purchase upon receipt and notify us within 30 days in case of any damage or defect. Our team is happy to provide assistance for a quick resolution.
How long do I have a warranty on my purchase with Christmas Tree Shop?
On all articles that you buy online at Christmas Tree Shop a legal warranty applies. This means that an article must be in good condition and must function properly with normal use. When you receive an item that’s faulty or damaged, we offer you a suitable solution as soon as possible. Depending on the item, we will do this by replacing or (partly) refunding your purchase amount.
In addition to the legal warranty, certain products, such as pine needle items, are covered by the manufacturer’s warranty. A manufacturer’s warranty is an extra warranty given by the importer or manufacturer. The manufacturer or importer can set conditions for this warranty. Also, the warranty duration depends on the manufacturer. More information about the factory warranty can be found in the documentation of the article.
When does the warranty not apply?
You can’t make a claim for replacement or refund when;
– The wear and tear can be considered normal.
– Changes have been made to or in the article, including repairs carried out by third parties other than the service or repair services designated by the manufacturer.
– Defects occurred as a result of improper use.
– Damage has been caused by wilful intent, gross negligence or improper maintenance.
Do you want to use your guarantee? Please contact our customer service.
Do I get a guarantee on my store purchase?
You will receive a legal warranty on all items you buy in our stores. Despite our good care and quality control, it’s possible that an article doesn’t have the quality that we strive for. It is best to go back to the store where you bought the item with the item and the receipt. Our employees will take a look at the article there, assess the problem and discuss an appropriate solution with you.
No guarantee when?
– The wear and tear can be considered normal.
– Changes have been made to or in the article, including repairs carried out by third parties other than the service or repair services designated by the manufacturer.
– Defects occurred as a result of improper use.
– Damage has been caused by wilful intent, gross negligence or improper maintenance.
What’s the term of manufacturer’s guarantee on my purchase?
In addition to the legal guarantee, the manufacturer’s warranty applies to certain items. A manufacturer’s warranty is an extra guarantee given by the importer or manufacturer. The terms and conditions of the manufacturer’s warranty can be found in the manufacturer’s documentation supplied.
What is the guarantee certificate for my item?
The guarantee certificate is the invoice of your order. Make sure that you keep the guarantee certificate, during the warranty period.